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Businiess name:  Mastro's Ocean Club
Review by:  citysearch c.
Review content: 
The worst service at a fine dining establishment! We went to the Ocean Club on Feb 10th, 2008, my birthday, and were looking forward to a great seafood and excellent service. The waiter, Tommy, asked if we were planning on a "nice" bottle of wine. We told him we were so he handed us the wine list. When Tommy returned, my boyfriend explained we wanted a bottle of Pinot Grigio, a disgusted look came over Tommy's face, he dropped his head and after a few seconds looked up at ME and said, "Sorry, we are supposed to keep our composure," basically laughing at what he viewed as the inappropriateness of our wine selection and continued incredulously, " I thought we were going to have a 'nice' bottle of wine tonight." My boyfriend had also ordered himself a glass of scotch to enjoy before our meal so Tommy, in his rush to judgment about Pinot Grigio, assumed my boyfriend wouldn't be drinking anything so mundane and stated, "OK, a glass of wine for you and a scotch," he wasn't even going to bring us the bottle we ordered! We couldn't believe Tommy's attitude and insulting behavior so, even though it was by birthday, I said I would rather leave than have to endure Tommy's attitude. The funny thing is that Tommy was speechless when we left and I stopped to tell him I found his comments completely insulting. What is even more amazing, for a supposedly high-end Scottsdale restaurant, is that out of three hostesses and the MANAGER at the hostess stand, only one hostess muttered "sorry" as I told them the waiter was incredibly rude. The manager didn't even respond or ask what happened! Even if he was stunned he could have followed us out the door or call to apologize, they had our telephone number on the reservation! What we did get was their standard impersonal follow-up call the next day on our voice mail saying, "thank you for dining with us recently we hope you had a pleasurable experience and hope to see you again." UNBELIEVABLE and IMPERSONAL! Cons: Tables are packed together, acoustics are horrible you can barely hear your dining companions

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