Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Sir Spa
|
|
Review by:
citysearch c.
|
|
Review content:
Watch out for this joint! On October 15, the new owners sent an email blast to their existing customers stating that gift cards would expire by October 17 and everyone should book appointments ASAP. I called to book an appointment for a facial because I had a gift card from several years ago that I had not used. It was for a specific service they no longer offered, not a dollar amount. The receptionist stated that he would have to go through some older records to find the purchase price, but if there was a big discrepancy between the value of my gift card and the service that I booked that he would call me back. I didn’t get a phone call so I assumed all was well. Of course, it wasn’t. I arrived early for my appointment and checked in, handing the receptionist my gift certificate. I waited for my appointment time and received a 30 minute facial that was supposed to have lasted an hour. I inquired at the desk as I was checking out, and they told me that my gift card had already been redeemed for another service four years prior. They failed to call me back as they promised the day prior, nor did they say anything about it when I arrived for my appointment. They then wanted to charge me for the full hour service even though it only took 30 minutes. They initially offered to deduct $20 from the price. After several minutes of arguing about the horrendous customer service and their poor record keeping, they finally comped the entire service. I tipped the esthetician and vowed that I’d never be back. Epic fail!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|