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Businiess name:
Active Appliances
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Review by:
citysearch c.
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Review content:
SHAME ON YOU POSTING FAKE REVIEWS!!!!!
They should get zero stars!!! Maybe they should get one star for replacing a part that didn’t need replacing for $400 dollars though and claiming the repair wasn’t under warranty... read on.
FRAUDSTERS- Check the review history. They are using several "companies' to post positive reviews to cover up their true customer service. Check the dates- How is it that all the postings come from "Certified" and all 5's?????? If they aren’t from Certified they are all good comments/reviews posted on the same dates.
DISHONEST- I called Kitchen Aid whom told me my icemaker was still under warranty and the manufacturer said they would dispatch this service company. The service company then called and said it wouldn’t be covered under warranty. Then they came and told us I needed to have my ice maker replaced.. when it worked and that wasn’t the reason I called. The tech told me that it needed to be replaced. So I asked him if I could have the $400 dollar part because it was broken. He said the manufacture wanted the part. I said- If it’s not covered by Kitchen Aid why do they need the part. So I firmly told him I wanted the part. He ran off with the part. I called customer service whom did a great job telling me that I authorized the work that the tech recommended. SHAME ON YOU FOR REPLACING PARTS THAT DONT NEED REPLACING.. AND THEN RUNNING AWAY WITH THE OLD PARTS!!! OF COURSE I AM GOING TO TRUST YOUR GUY WHEN HE COMES OUT.. THAT’S HIS JOB.
IF HE SAID HE COULD FIX MY FRIDGE BY REPLACING THE WHOLE THING HE WOULD BE CORRECT TOO!!! JUST SIGN HERE AND PAY THE $50 DOLLARS AND $350 FOR THE PART.
RUDE- A tech shouldn’t run out of my house with a part that I just purchased and customer service shouldn't tell me it’s my fault. I know they are doing their jobs.. but its the owners responsibility to make sure they are doing things ethically. I don’t mind paying for a $100 or $200 dollar service call, but if you going to make me pay for something that I don’t need.. that $##&ING CRAZY.
I am in customer service and I simply think as an Authorized Factory repair shop the OEM should yank their business from you.
Pros: ARRIVED ON TIME
Cons: FRAUD + DISHONEST
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