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Businiess name:
Bike And Roll Guided Tours & Bicycle Rentals
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Review by:
citysearch c.
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Review content:
As a follow-up to my review below, I was contacted by Bike and Roll about the cancellation story and they were super nice about refunding the wedding anniversary bike tour. They offered a free trip to Bear Mountain for Oktoberfest which was pretty amazing. I'm happy about the way they handled this situation and would definitely recommend them for future trips. They handled all the problems that arose during the trip and were in the office to handle any questions on a Sunday. I am upgrading this review to four stars.
I booked a bike tour through Long Island wine country about a month in advance through Bike and Roll/Google Offers for my wedding anniversary. Bike and Roll called us three days before our tour to cancel our bike tour. They wanted to reschedule to a day more convenient to them giving such various excuses as the weather, the trains and the guides' schedules instead of the simple truth being that they needed to consolidate the tours into a few days in order to save them money. They could only offer me two days I could reschedule - a Saturday (which was only 2 days from when they called) and we were not in town on Saturday or the next Sunday which we also could not do. So we had to cancel the tour and ask for a refund which Bike and Roll could not do and asked us to call Google Offers. So we had to wrangle through customer service at another company to get our refunds. The worst part is that we had actually tried to shift the bike tour before in previous weeks but Bike and Roll told us that it was not possible since they had cancelled various tours. It should have been an ominous sign. I guess they were waiting to see how many people they could sucker into their tour and move them into a profitable day. Interestingly enough, the Google Offers representative said that other people from this same promotion called with other excuses that Bike and Roll had given them. Now i'm desperately searching for fall foliage tours with one day remaining. :(
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