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Businiess name:
Diamond Castle
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Review by:
citysearch c.
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Review content:
I bought my husbands wedding band here in 2008, no problems at that time. My wedding band and engagement ring were purchased out of state, and they were in need of repair. I've been searching for a place to do the repair for a while, and I decided to go back to Diamond Castle based on recommendations and the prior experience here.
The damage on my ring included scratches from 3+ years of wear, damage where the wedding band rubs up against the prongs, leaving them weakened, plus color change over time b/c it is white gold. This damage is very obvious to the naked eye.
I walked in and handed my ring to a sales person who took them back to the jeweler. The jeweler (whom you can see through the window) looked at it for about a second and said "there's nothing wrong with the ring." The sales person brought it back to me and told me she nor the jeweler could see any damage. This immediately alerted me, but I decided to be patient and point out the damage. The sales person saw it, and took it back to the jeweler who said "There's nothing wrong, but I will go talk to her."
The jeweler came out to the counter and told me there was nothing wrong with the ring and that he did not understand what I wanted to be done. I tried, one more time to explain the damage and point it out, and he said again, I don't know what you want me to do.
I said I was not comfortable leaving my rings with him and I took them back. He took a step back from the counter and looked at me like I was crazy, then said "that's fine." I turned to leave, then decided to ask to speak to a manager.
The manager came out, took a very defensive stance and asked me what my problem was. I introduced myself and told him that I was very unsatisifed with how I was treated by their jeweler. He said "I don't know what you want me to do" and I explained the damage, the lack of respect, and the fact that I planned to take my ring elsewhere for repair. He told me "are you sure?" Yes, yes I am sure.
I left this jewelry store feeling very disrespected and I will never return. I sincerely hope anyone looking for a jewelry repair location will consider looking elsewhere.
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