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Businiess name:
McGrath Honda Of St Charles
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Review by:
Steve S.
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Review content:
BUYER BEWARE!!! I was at McGrath Honda in St. Charles on July 30th for for a scheduled oil change. After being told that my vehicle was ready, I was given my keys and paid $92.85 for the B1 oil change service. Upon driving off the lot, my low oil light was on and I noticed a rough sound from the engine. The temperature gauge also went much higher than typical. I traveled east on North Avenue before turning around on Tyler road and bringing it back to the dealer- there was no new oil put into the vehicle with the oil change service. I sat at the dealership for another 1.5 hours while the vehicle was looked at. I was told that the oil was then replaced and that my vehicle had been run through tests. Afterwards, a McGrath associate stated that he was confident there would be no further issues and I left with my vehicle. I took the car home and the engine was still making a strange sound. I returned to McGrath Honda later that evening and was given a loaner. The following Monday (August 1st), Jeff Dowell (service manager) called me and stated that the engine was damaged beyond repair and McGrath Honda replaced the engine. I have made 4 requests as to the year of the engine, all of which have gone unanswered. Additionally, I have made 5 requests for a refund of $92.85 of the service which have also gone unanswered. Also, I have not been given any documentation as to how many miles are on the used engine or why it was available.
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