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Businiess name:
Big Valley Auto Sales
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Review by:
citysearch c.
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Review content:
Mr. John Rys Eddins:
Read your reply to another disatisfied customer. I am another! My 2006 Jeep Liberty had a break issue. Car made a moan-like sould when car is first started cold during light or nor brake application. The sound is very loud.
Brought car in under warrenty at 25,749 miles.. 7/14/08.Rears were 20-30% had pads replaced, machined rear rotors and serviced parking brake system: Cost $276.00
After service car made an extremely loud moaning grating sound when cold....got worse took back to your shop with complaint on 11/28/08 at 28,576 miles. They said they inspected rear brakes. 80-90% remaining. Pads and rotors now slightly glazed. They heard noise when we picked it up but said that noise was normal? and not to worry???
Noise continued to get worse...called and spoke to Rick service manager....no help.
Returned car on 3/9/09, same complaint...now noise is really bad. They inspected the brakes and said that the pads and drums were completley gone. and wanted to charge for replacement of drums an additional $303.00
My argument. That the pads failed because of defect or improper installation and that caused the drums or rotors to fail. This service manager, Will, did not seem to accept the logic that the pad failure caused the drum failure. After 4 phone calls he agreed to send the pad back to the manufacturer and replace them at no charge. However, the Rotors were at our cost at $303.00 because they should have been replaced in July at first service. neglecting the fact that the rotors were ok at that time and the mechanic machined them....How can this be my fault: He said that if I didn't pay for the rotors it would come out of his pocket. HELLO! Are you people in business or not?
I called a different Chrysler jeep dealer and they gave me a copy of Technical service bulletins 05-004-06 dated July, 19 2006 and Bulletin 05-004-06 Rev A dated September 8, 2006 that applied to Liberty/Cherokee 2003-2006 models for the condition of a rear brake moan like sound....my original complaint.... and attached to this a detailed instruction sheet on how to fix the problem. Both bulletins were issued BEFORE WE BROUGHT THE CAR IN. If you people were on top of things in your service dept my problem would have been taken care of in July, 2007 one year after Chrysler notified you of the problem. Do you require that the service dept reads technical bulletins or do you just fly by the seat of your pants?
So explain to me how your dealership ... a family owned...business allows this behavior????? If I pay for the new rotors I will see all of you in the Van Nuys Small Claims Court unless you can defend this action by your dealership
Cons: unethical do not stand behind repair work
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