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Businiess name:
Big Valley Auto Sales
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Review by:
citysearch c.
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Review content:
The service department gets you in the door by offering one price, then switching to twice as much. They claimed they didn't know "who would've quoted that price because (they) don't work at that rate," but AFTERWARDS I called from my roommate's phone to ask how much the service was and they quoted the same price I was told originally, calling it a "coupon price." Obvious bait and switch, tell about the coupon price on the phone (they quoted it as the regular price initially), then claim ignorance when the customer shows up. I got out of there. This place has a "D" rating with the better bussiness bureau, mainly for contract disputes. The owner, or one of the upper managers I spoke with, and who inspired me to write this review, said, "We don't like to serve customers that will write reviews on the internet." This tells it all; They don't want word of mouth about their service. They could have made thousands off me legitimately but instead tried to nickle and dime me at the start. I would not recommend this dealership.
Pros: It's in the Valley. Sounds nice on the phone.
Cons: Rude Owner, came out quickly
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