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Businiess name:
Golden Needle Tailoring
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Review by:
citysearch c.
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Review content:
Please don't go here. I had such an awful experience and can?t believe what happened. I?m a strong believer in respecting those around you and feel strongly that having a good rapport with your customers will make them a lifetime customer. I feel that the owners of Golden Needle may be qualified in their filed but unfortunately are very rude and hostile and need to take a course on Customer Service 101.
I?ve learnt at Golden Needle that inquiring about the price and how long it will take to get something done aren?t appropriate questions to ask a tailor. If you decide to ask any questions approach with caution because you might set the owner off.
I went to get a button repaired on my jeans and kindly asked the lady if she had a button that was similar to the existing ones on my jeans. She rudely replied that she didn't have the exact button. I figured she didn't understand my question because I didn?t ask for the exact button but for something that was similar. I requested to see what she had available to decide if I needed to look for a button and bring it back to her to fix onto my jeans. This made the owner very upset and I didn't understand why.
I inquired about how busy she was and time it would take for my jeans. Irritated, she asked me when I wanted it to be done. Thinking that I had a choice I gave her a date. I was wrong. Clearly upset she said she was fully booked until Wed. I didn't understand her behavior because I did initially ask her when she was able to get them done. I asked about the price and wished I didn?t because the lady answered discontentedly.
I filled out my info I politely asked the price range for shortening jeans so I could drop off a few pairs. She didn't give me the answer and rudely told me that I had to bring in the jeans for her to answer. She followed up with saying that I asked too many questions and that she didn't have time for this. I was taken aback because I thought my questions were appropriate to ask a tailor. I knew I wouldn?t be able to get an exact quote for the jeans hence the reason why I asked for a price range.
I was shocked at the way I was being treated and calmly told her that I didn?t appreciate how unprofessional she was and her lack of customer service and suggested that I perhaps should take my things elsewhere. In return yelled at me to take my stuff and to GET OUT! I was appalled and amazed that this just happened. I was upset and near to tears because I?ve never dealt with such cruel service before in my life. I explained to the lady that this isn?t the way to treat a customer and asking for a price range and how long it would take were appropriate questions for a customer to ask.
After her son came and told me to get out. I had tried to explain the situation assuming he would want to rectify the problem. Wrong. Soon enough I had the son in my face and husband shouting from the back to get out of the store. I was so embarrassed, humiliated, and upset. I was trying to explain the situation and trying to solve the problem, instead I was being yelled at.
You might say that there are two sides to every story and I agree. Perhaps the lady was having an off day and I was reading her wrong. In my defense I tried to solve the problem with the owner but she walked away and demanded that I leave. I tried to explain to the son but he was biased.
I?ve worked in PR for over 8 yrs, worked for major corporations to smaller boutique firms and I KNOW customer service because I live it and breathe it. I know my experience was not unusual because glancing over reviews on CITYSEARCH, YELP, GOOGLE MAP, YAHOO LOCAL, etc. my viewpoint is proven over and over and unfortunately over again.
Pros: Not Sure
Cons: Very disrespectful
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