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Businiess name:
Golden Needle Tailoring
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Review by:
citysearch c.
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Review content:
I have been taking my clothes to be tailored at Golden Needle for the last 2 years. As stated in other reviews, Golden Needle is quite expensive, but I have never hesitated because they do very good work. Today, I had a very negative experience. A week ago I dropped off two sets of curtains to be hemmed. The owner was out of town on vacation, so his son helped me. When I dropped off the job, his son quoted me a price of $30-40 for one set of curtains and $2.25/yd for the hem on the second set. This should have come out to a maximum of around $60. However, when I picked up the curtains, the owner told me the bill was $150. He went on and on about how long it took to do the job. I explained to him about the price that his son quoted me. He admitted that his son was wrong to quote this price, but refused to lower the price! He did not offer to drop the price at all. I understand that mistakes happen and I would have been satisfied to split the difference between the two prices, but he was completely obstinate. I paid the price and on my way out he told me that he felt bad and that he would make it up to me by giving me a discount next time I came in. I am sad to say that I will never return to Golden Needle. I don't say this vindictively; it truly does make me sad. I have enjoyed going there for the last two years and have been very happy with the work that they do. The owner has lost what would have been a customer for life over $150. The people at Golden Needle do know tailoring, but they have a lot to learn about customer service.
Pros: Quality of workmanship is high
Cons: Dismal customer service
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