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Businiess name:
Whipple Service Champions
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Review by:
citysearch c.
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Review content:
In April of 2009 we purchased a new furnace and air conditioner from Whipple Heating and Air "Service Champions" (their words not mine). We paid them $12,000 and they assured that we would get the best service and equipment possible and guaranteed our satisfaction. We started having problems with the air conditioner immediately after it was installed.
We called them and told them the problem. They have come out 6 or 7 times and every time they claimed that it was fixed. We have been told several things that were wrong each time it is something different. Not one of their technicians seem to really understand what is wrong or how to fix it. They come late or not at all. When you call they explain how sorry they are and apologize and again guarantee that the problem will be fixed.
When they sold us the furnace and air conditioner they told us that if we were every not completely satisfied we could talk directly to the owner Kent Whipple and he would personally take care of us. We have asked to speak to him several times and the response we get is "of course we can not give out his number, but we will get him the message." Of course we have never heard from him.
We picked his company because on his radio commercials he sounds like a trust worthy and honest person and I believed that he and his company would do what they say they would. I was very disappointed and in the hole $12,000 because they are not true to their word.
Pros: None
Cons: Paid to much money for an AC that does not work
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