Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Jillian Wright Clinical Skin Spa
|
|
Review by:
citysearch c.
|
|
Review content:
I had been to Glow for a facial and loved it. So I was eagerly anticipating my Hot Stone Massage. Boy, was I let down. The massage therapist spent more time fiddling with the stones than touching me. I spent 65% of the time lying on the table waiting for her to use the stones. I have had hot stone massages at some very high end spas and knew what to expect, but this was FAR BELOW my expectations.
When I called to speak with the owner about it the next day (the massage therapist checked me out and I felt uncomfortable voicing my concern), the woman on the phone told me that the stones are used more than actual massage. I explained that this was far below what I expected and that I felt like I was waiting the entire time. Basically, they were unwilling to accept what I was telling them -- that the service was very disappointing -- and implied that I had misconstrued expectations of what a hot stone massage is.
The woman on the phone offered me 10% off the next time I came. The owner wouldn't get on the phone but said I could use a 20% coupon I had originally brought and was denied use of because I was paying with a gift certificate. The massage was $150 and was definitely not worth it.
Sadly, I will not be returning to Glow. Their lack of valuing what I was telling them or taking it seriously, plus a waste of $150 and my time, has seriously disappointed me.
Pros: Nice atmosphere
Cons: Poor customer service, poor massage skills
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|