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Businiess name:
Roto-Rooter Plumbing & Drain Services
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Review by:
Ferricia D.
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Review content:
My kitchen sink was having some issues and I called Roto-Rooter. They came to access the problem on the agreed upon date and time. The techican, Dutch, #1077, was a very polite young man and explained what was going on as he went along. After snaking the drains he determined that he needed the help of a more seasoned techican and called his office to get one out. I ran water in the sink and it was working so we cancelled the call and he went on his way. A day or two later I happend to go to the basement and noticed that the bathroom, which is located directly under the kitchen where the problem was, was flooded with water. I called Roto-Rooter again and they came right away to check out the problem. Having noticed that a hole was in the pipe Dutch fixed it but then the sink was stopped up again, so he called a senior technican, Michael Suero, #174. He looked at the problem and determined that the pipes were very old and had been eroded and needed to be replaced. He worked as hard as possible until late Saturday night and determined that he needed to come back on Sunday morning, which he did. He fixed the problem and everything is working like new again. My experience with Roto-Rooter has been excellent and, being a senior citizen, I can say that the service I received from both of these men was above excellent. They provided me with the best service and they were both very professional, kind, informative and good at what they do, especially Michael. I would recommend these men and Roto-Rooter to anyone looking for a plumber in the Alexandria, VA area.
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