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Businiess name:
Bello's Salon & Spa
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Review by:
citysearch c.
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Review content:
Reacding recent reviews definitely clarifies poor customer care. It comes down to chain of command and ethics. If Bluebear knew he was doing a poor job, if would have been in his best interest to cease the waxing job at hand and kindly explain to the experienced waxing reciever that he could not finish. that would have prevented everything. as for the management...do you BELIEVE in the company you work for??? Because if your owners are telling you to discredit a clients and their doctors honesty and knowledge, and you agree with that, you have moral issues of your own, and should not be in the product or service industry, ever. i don't think you realize the severity of the situation, and how your actions or lack there of made this situation even worse. What is the Service Industy saying..."We are truly happy that you have chosen our company, and we will do everything we can to make you come back again."
Not only did you loose this waxing client and every potential client that she would have recommened to you, but you also lost every client that will be reading any ot the reviews, just solely based on the lack of care and professionalism you applied to the situation. Good Luck!!!
Cons: No service can improve poor customer service
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