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Businiess name:
Ralph's Shoe Svc
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Review by:
Chris D.
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Review content:
Very poor customer service at Ralph's. The last two items we brought in for repair were returned with the original problem fixed,but came back with new issues. The first was a heel on my wife's shoe. They replaced the heel tip but in the process they gouged the patent leather on the heel itself. On the second item, they lost the insole of the shoe and proceeded to tell me it never had one. They were incorrect. Needless to say, we will never return to Ralph's for any service. The customer service is very poor, to the point of making the customer feel as if they are inconveniencing the shop by bringing in repair work. We will find a new shop!
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