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Businiess name:
Century 21 Department Store
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Review by:
citysearch c.
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Review content:
I just returned from the store after spending an hour trying to return an item without a receipt. I bought it last week. They attach the sales receipts onto your bag. I guess, my receipt wasn't attached well to the bag, because when I got home I didn't find it there. Too bad the items didn't fit and i had to return them. First of all, if you don't have a receipt you have to fist stop by in the department where you bought it, and get the adjustment slip. Only after that you can go and stay in a pretty long line to return your stuff. When I got to the adjustment desk they told me that they have a new policy of taking 25% off every item, because I don't have the receipt. I said that I bought it last week with my credit card and that the items must appear on my credit card. After talking to a manager, the clerk finally agreed to check my credit card account. She called their office and, sure enough, they saw my purchase on the computer (they dont have computers at the adjustment desks -- they have to call somewhere...). The clerk got my transaction number and all needed info from the guy on the phone. Then she went to print out the receipt for me, however the info he gave her did not go through. She kept trying, however, no luck. I spen my entire lunch hour by the adjustment desk, only to be given an appology and being asked to come tomorrow. I am really outraged at this policy. This store gets too much undeserved credit.
All the other stores I shope at are much more advanced in terms of customer service. Another negative note is most of the stuff they sell appears as it was used already. I felt like I was shopping at a thrift shop. I don't see any reason for myself to return to this store.
Pros: none found
Cons: horrible store policy
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