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Businiess name:
Sutra Lounge
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Review by:
citysearch c.
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Review content:
I visited the lounge on January 9 along with 2 of my other friends. We arrived a little before 9:00p.m. We entered the club to find only ourselves and 2 other parties. We looked over the place and picked a perfect spot in the corner. Shortly there after I went to the ladies room and was approached by the bouncer informing me that I had to check my coat. I replied to him was it the lounges policy,because my coat was being attended to and not just thrown over seats to take up space. The bouncer replied well the manager told me to tell you. At this point we were only there for about 10minutes and I was already a little bothered because one large party had all there coats on the seating area and nothing was ever told to them.
I checked my coat and so did the rest of my party.
Soon after the waitress comes over to our table once we had been sitting there for over 15minutes and places a reserved sign on the table in front and next to us. At this time and never before the young lady says these two tables are reserved and you have to move when they come. Question is where they reserved cause we were siting there,because it was not reserved when we the club opened. FYI they informed us it was for bottle service when their VIP table was empty.
We sat down and everyone else was being served not once did the waitress(cause there was only one) came 2 ask us if we would like a drink. After going 2 get our own drinks from the bar and being there over 30 minutes then the waitress proceeded to address us.
These very important people did show up and we were dismissed and disrespected from the owner to the waitress in the lounge. I will never go back.
Cons: The customer service was lacking in every way.
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