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Businiess name:
Avatar Glass
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Review by:
citysearch c.
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Review content:
Last July we hired Avatar Glass to replace one standard size window and one custom size window. We were given a quote and paid half down and half due upon completion.
The standard window (glass only) was installed within 2 weeks and went well. The custom window which included an inside grid, was of poor quality and broke upon installation. Ernie said he would have the manufacturer replace it because the grid looked so bad and the glass shoul not have broken. A couple of more weeks went by, a new window was made and delivered. The grids looked a bit better but again it cracked while being installed. Ernie then said that he could not afford to order a new window without getting the rest of the money. I was a complete idiot and trusted him. Now several weeks went by, Ernie delivered a third window and, you guessed it, it cracked upon installation. He then claimed that the frame of the window was crooked and that he had been out to our house more than 3 times and it had cost him a lot of money. We were extremely patient and understanding yet firm with the fact that we hired him to do a job and that job was not done well or to completion. It is not our fault if precise measurements were not initially taken.
It has now been several months. We still have a cracked window, have paid him in full, and have been given excuse after excuse. Ernie no longer returns our phone calls. We have referred Avatar Glass to the Better Business Bureau, and are considering filing a claim in small claims court.
Needless to say, we would not recommomend Avatar Glass and much like the other review posted here, consider Ernie Larum and Avatar Glass fraudulent.
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