|
Review content:
This review is long over due.
I have a lot to say.
If you're looking for the nutshell so you can move on and just go there already, here it is:
I've been to many of the waxing places in Portland in my many years there, and Urban Waxx is hands down, THE BEST WAX you will find. Reasonably priced, amazingly-wonderful staff, non-intimidating environment and consistent! Boom. Done.
The less nutshelled version:
When I found UrbanWaxx a year or two ago, it was after a long string of tried places, bad waxes, money spent and frustration. Part of the problem was that if I happened to find a place that was decent, I'd go back again and it would end up being awful. We're talking, spilled wax, bruises (!) and messy work. So, it goes without saying that my 1st experience at Urban was stellar but the real 5 star quality was when I returned for a second (and 3rd and 4th...) time and received the same awesome service. SOLD! Ok, so this is all well and good, but let me tell you why this place is really a solid-gold-5-star-excellent-trophy of a waxing joint.
1. They remember me and what I'm up to. It's lovely to not have to come up with the "small talk" that one comes up with when someone is up in your "business" ripping hair out by the follicles. Mindy and Adriana were always on point, asking about my latest job or dating stuff, remembering where we left off. Nice.
2. Professionalism. For being as carefree and welcoming as this place is, every single waxer (I've been to most of them) is extremely professional, efficient and detail oriented. AND, in the rare occasion I wasn't completely happy with the wax, they brought me back in, free of charge and tidied it up. (Only happened once.)
3. They put you at ease. I may sound like someone that has been waxed a lot (and maybe I have! :) ) But, the first several times, especially the 1st Brazilian, I was a bucket of nervousness. They put me at ease and cracked a surprisingly funny joke, always acknowledging my worries, but never letting them get away from me.
4. SHEER AWESOMENESS. Ok, this is above and beyond here people. Parking in NW isn't always fun, and one time, while in a gigantic hurry I threw my car into reverse without looking and straight-up backed into the car behind me. The car happened to be the owner of Urban Waxx's. Who also happened to be standing right there. F! She took a look as I was chewing off my hand, and said "Eh, that's what bumpers are for!" Are you joking me??? (I didn't do any major damage, but still, that is truly goes to show the nature of the people you will find at Urban Wax.)
And finally. 5! I recently moved from Portland to Los Angeles and asked them for recommendations in LA. Shannon (Owner, yes, the car one) didn't know of any off the top of her head, but did the research for me and emailed me a day later with her suggestions. THAT has to be one of the most thoughtful, helpful and kind follow-through from a business I have ever received.
To wrap this up: Mindy: the best Brazilian ever. Adriana: BEST BEST BEST lip waxer ever. (Man, the things I'm revealing about myself to write this review...) Shannon: Any business that involves customer service should take notes from you.
Urban Waxx. These ladies are in the waxing business. Its the best wax in Portland. Possibly in the world. Too much? Probably not.
Pros: Clean, Fast, Amazing Staff, snacks, top notch wax, location
Cons: There isn't one in LA.
|