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Businiess name:
Haircolorxperts at the Arboretum
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Review by:
citysearch c.
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Review content:
I went in for a trim and highlights and came out with 3 inches cut off my hair and you couldn't even tell I got highlights. All around my face you could see the roots. That's not the worst of it - I asked for layers around my face - side swipe bangs but not short. I came out with box bangs that were up to my eyes - the same length! It was awful. So I called and the manager said to come back in for a redo from a different stylist. Ashley Adkins spent her time with me and did her best to fix my hair - there was nothing she could do for my new unwanted short bangs but she did a great job on the cut and color. She was amazed herself at what an awful job the other stylist had done. Anyways - I paid $125 plus $10 tip by CC the first time around and then I tipped Ashley cash but left the $10 bill with the receptionist, Brooke Holland, because Ashley was already with another client. A couple day later I spoke to Ashley on Facebook telling her thank you for her time and to see if she got the cash tip I left her. She said she didn't (but that it was ok)!!! It's not ok - I know $10 isn't a lot but that's not the point. I am furious - I mean who knows how many other tips those hard working hair stylist have gotten stolen from them by someone who sits on her butt answering the phones?! I am so mad! I called the manager immediately to tell her this and I still haven't gotten a phone call back - 1 week later. Maybe the receptionist wasn't the one who stole the tip but someone did and I wanted the manager to know so that she could protect her stylist from this happening. She must not care because I haven't received a call back OR maybe the receptionist who I left the complaint with was the same girl who stole the tip and she never gave the manager the message? I wont stop writing bad reviews and telling people about this until Ashley gets taken care of and the person who stole the tip is fired.
Pros: Ashley the girl who tried to fix my hair is the only pro of the salon.
Cons: SOMEONE IS STEALING THE STYLISTS TIPS! THE MANAGER DOESN'T CARE!
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