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Businiess name:
Pasta Luna
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Review by:
citysearch c.
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Review content:
Went on 7/15/07 with 2 clients of ours and their elderly parents. Our server was the worst I have ever had in my lifetime; food was forgotten, no plates or silverware were giving for first course, wine glasses we empty for over 20 minutes or more. We even turned them on their side on the table with hopes the waiter would notice, he didn't untill we said something. The food was good but you tend to lose your appetite with such poor service.
When the check was presented we split it into two and was givin the proper receipts, Our part was 60.00 and the other four was 115.00 the total bill was 174.99 for all six people. We called them the next day after reviewing our bank statement only to discover that we were charged for the entire amount. Spoke to the assistant manager who assured us we would get a refund after the reviewed their paperwork, so we patiently whated a couple of more days with no call back. We called several times after that with no results
untill we got in touch with the book keeper the explain the whole event again. She called back asking for info from us because they could not find any receipt records. Several more days go buy with no communication from Pasta Lunas. After 45 days had gone buy since our visit, I lost my patience and took all the receipts (including the copy I hade to retreive for my client, which I didn't want to have to ask for)
and credit card reference numbers to the restaurant to get a refund from the book keeper, she said she would have to get with the owner, as she was not authourized to do and could get fired for doing so. I told her I would not leave untill I get a refund on the amount I was overcharged ($114.99). Finally she called the owner to speak with me for another location. Thats when I learned why all of his staff was intimedated by him, I felt like I was talking to Tony Soporano. He said he would arrest me if I didin't leave immediatly,
with no refund. I left all the paper work that they should of had.
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