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Businiess name:
Fratelli Ristorante & Bar
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Review by:
citysearch c.
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Review content:
I took my employees here for a meal - a small party of 8. I had personally been here before and had fantastic service but this night was such a disappointment! Most of the table had wanted to order their special ravioli but they only had enough for three of us and it was just 7:30pm! Then when the server brought the orders out, she didnt make note of who ordered what - and every time the server brought us food we had to either raise our hands or food just got placed in front of the wrong person. One of our party had mistakenly ordered an appetizer that had meat in it and he was vegetarian. He had nicely asked if he could exchange it for something else because he had not read on the menu that it contained it. The server then turned to the rest of our table and tried to see if one of else wanted to eat it. When noone had agreed to that, the server walked away trying to ignore his original request. It took me asking a different waitress to see if anything could be done- and that server was really nice about it and said of course- no problem- what else would he like. That was embarassing to say the least. The special ravioli turned out to be quite amazing but the others who ordered the fish said it wasnt cooked all the way. Although our service started out rather poorly, we couldnt help but notice after we sent the meat appetizer back that our service got a lot worse. I later found out that our primary server was considered the manager at the time- I was very shocked by that considering she was unfreindly and not at all professional. Overall, I would consider coming back here to give it another try but I would not bring a large party here again.
Pros: great ravioli, good selection of wines, nice rustic atmosphere
Cons: SOME of the servers are not professional and unfriendly
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