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Businiess name:
David Broadway Salon & Spa
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Review by:
citysearch c.
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Review content:
As a long time customer, I'm used to paying a premium price for service and atmosphere that has usually lived up to expectations. However, in the last 12-18 months the atmosphere is suffering. The carpets at the entry are worn to the point of nasty, the spa area carpet squares are peeling up and the general appearance is just all-over "worn out" looking. The service is slipping along with the facade. When you call, expect to be put on hold, yet if you are in the salon, you can see 3 people at the front desk area just standing around talking. I'd suggest they get rid of the "greeter" and put that person behind the check out desk. Let customers check in and out at one location. I understand the salon is managed by an out-of-town business partner. That could be the problem. Come on David! Give us back the old Grand Salon!
Pros: Historically, this has been THE place to go in Toledo
Cons: Decor is beginning to look shabby and worn
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