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Review content:
Our water main broke on a Friday-- biggest disaster EVER! We called Aqua, waited all day, only for them to come tell us, "The leak is under the sidewalk, not in the street, so it's your problem." So then we called Roto-Rooter. Even though it was Saturday, they got the estimate done and the paperwork started. First thing Monday morning, they got the permits in and began work. By lunchtime, they'd jackhammered the sidewalk and dug up the pipe. Just then, a double disaster struck-- the clouds rolled in and it started to pour! There was no water anywhere in the house, but the poor Roto-Rooter guys got soaked to the skin. But even in the downpour, and even when their drilling machine got stuck in the mud, they kept trying. It was a heroic effort! They worked in the cold, muddy rain until 7pm Monday night. But though it became clear that they weren't going to be able to finish the job that day, they didn't give up until they'd recovered the machine, covered the holes, AND taped off the area with caution tape to keep us and the neighbors safe. Then Tuesday morning, they were back at work by 7am! Fortunately the weather was on their side that day, and the rest of the digging progressed smoothly. By noon they were laying the shiny new copper pipe, to replace the corroded galvanized steel water main, and by 4pm everything was welded into place and the water was flowing again! I have NEVER been SO HAPPY to use my own bathroom! The Roto-Rooter guys did a fantastic job. They were extremely knowledgeable and able to answer all my questions, and even arrange a payment schedule that we could meet. I especially want to thank Joe and Kenny for being so friendly, funny, and easy to talk to, because it went a loooooong way towards helping me feel better during this otherwise horrendous disaster! Thanks, Roto-Rooter! :)
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