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Review content:
3/18 I called Jim Dandy to inquire for an estimate of a full bathroom installation, they had David came over to check our basement in 2 hours, David was nice and seemed professional during the meeting. and he told me he will work on the quote over the weekend and send it to me soon.
3/28, 10 days later, I heard nothing back from him, and I thought I'd give him a call and see if he got my e-mail address right. so, I called, and David told me that "it's funny that you call me now, as i am actually working on your quote right now and I will send it to you this evening or tomorrow the latest.....
4/5, a week later, again, I heard nothing back from David, so. I called Jim Dandy's office line instead, a lady Robin (not sure how to spell it) answered the phone, I told her the whole situation and I said: I hate to get online to complain about it, i thought I'd better call the office and figure out what happened", and she said: oh no no we don't want that, we can take care of this... so, according to her, she usually get a copy of the quote they send out, but, she didn't find any quote for me in her file. So, she contacted David and she called me back 5 minutes later and gave me the update that: David said he believes he sent the quote to you from his home computer, but, he has to double check that when he gets home tonight, and he will give you a call - the first thing in the morning.....
4/6 i checked my e-mail, nothing from david or Jim dandy... no phone calls.... so, i called back to Jim Dandy's office again in the afternoon, Robin answer the phone, I told her, there was no e-mail and no phone call from dave or your company.. and she responded to me that she was sorry that the office line was busy the whole morning, and she didn't get any quotation copy from David as well and David was calling for sick day off today.... and we will send it to you tomorrow....
4/7 no phone call, no e-mail from them still .... totally waste my time calling them! And I will not trust them to do the job for me!
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