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Businiess name:
Grand Cafe
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Review by:
citysearch c.
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Review content:
The food is surprisingly good for such a big brasserie in such a touristy location (Union Square). The decor is striking, too. Unfortunately, the service is lamentably poor. Not bad. Just poor. \r
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We recently had a late lunch on a Saturday afternoon in the dining room of The Grand Cafe. Our order ostensibly got lost in the computer lines between the waiter stand and the kitchen. Meanwhile, the managerette and 3 waiters were picking croutons out of the salad of some diva at table 14. Yet not even a scrap of bread was offered to us to quell our hunger. No investigation was made by the waiter as to why it was taking the ktichen 25 minutes to compose an order of eggs benedict and a burger; he offered a paltry ""Your food should be right up"" in lieu of anything resembling real effort. \r
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When the managerette finally came by to apologize to us for the delay, she asked if she could get us anything, to which I replied, ""Bread 20 minutes ago would have been nice."" Then she rushed off to get a plate of crab cakes for the two divas at table 14. (To her credit, she did bring us some hard bread and eventually two comped glasses of wine, the tray quivering in her hand under the obvious strain of having to deliver a round of insufficient apologies.)\r
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I don't expect anybody to kiss my butt when I go out to eat. But as a paying guest, I expect them to pay some attention to our table, our order, our enjoyment or, barring such an excessive degree of expectation, our minimal comfort. In a stylish setting like the Grand Cafe, you'd expect a degree of style in the service. I think that's the problem with this place. Despite the surroundings, the service was graceless. \r
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We'll try it again. Once. But only once. Everybody has an off day, restaurants included; and maybe we got the one so-so waiter in the place. One bad visit can cast suspicion over an entire place forever, however. And in that industry -- in any industry -- that ain't good. So we'll see..
Pros: Decor
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