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Businiess name:
Rusty Eck Ford
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Review by:
Guest
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Review content:
Pulled into Rusty Eck three hours into a week-long driving vacation with overheating and no A/C on my 1998 Ford Taurus. James in Service made took our customer experience personally and did everything he could to make sure we drove away with a smile even though it was a hefty repair bill. Some highlights: *We rolled into Rusty Eck all hot, sweaty, and unhappy with a carload of luggage. James was a consummate customer-service professional, immediately swooping in to be our rock in our time of need. When we found out that we were going to be stranded in Wichita overnight, James made sure to arrange a taxi to take us to a hotel of our choice. They paid for the taxi and we paid for the hotel. In the morning, they arranged a taxi to pick us back up and bring us back to the dealership. When it turned out that we were going to be stuck all day the second day, James arranged for a free rental car for us so we could at put our luggage some place and not be stuck at the dealership all day. When James quoted us prices, he took into account contingencies on parts pricing and quoted us higher than the actual cost. That kept the final bill from being higher than he told us (it was actually LOWER). This is the FIRST time I've ever seen a service shop do this. It's much better to get a surprise lower bill than a surprise higher price. *I was never kept waiting on the phone. When I called James, if he was on another line or otherwise tied up, I didn't wait long for a return call. He took care of any requests I left with messages BEFORE he called me back.
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