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Businiess name:
Precision Air & Heating
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Review by:
Guest
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Review content:
After debating a new air conditioner unit in order to comply with the time frame to get the rebates and looking closely at a 13.5, and a 15, I chose the 14 seer 3 ton heat pump as it nearer matched my budget needs. I was replacing a 10 seer 4 ton air conditioner for my small house of 950 to 1050 square feet. A 4 ton did not seem to be needed for this size of a house. The new heat pump was purchased and installed a few days later. Less than a month passed and we were hit by a major storm that included hail the size of golf balls and bigger. The entire roof was damages, three skylights broken out, and the damage done to the louvers and pipes of the heat pump, plus a few dents in the top of the unit. My insurance adjuster told me that I must call the company to fix the heat pump since it was so new. When I checked the paperwork on the new heat pump I noticed that a 13.5 seer heat pump was installed and not the 14 seer listed on my original order. I contacted Precision Air and Heat customer service. They determined that I thought that I had bought a 14 seer unit but the model number on the order was for a 13.5, so a 13.5 seer unit was delivered and installed. The 13.5 seer unit does not qualify for a rebate, although I did not know that at the time that I was exchanging my older unit for a newer one. The installation manager of Precision Air and Heat came out and said that they would replace the 13.5 seer for a 14 seer and would take care of the paperwork necessary for the rebates. He measured my house, the windows, the window screens, and skylights and a day later called me to tell me that my house must have a 4 tom unit in order to cool it efficiently during the hottest months of our Phoenix weather. The 4 tom unit was necessary because of the skylights. Precision Air and Heat would replace the 3.5 seer 3 ton unit for a 14 seer 4 ton unit, created a bigger air duct return, and the required thermostat needed to get the APS rebate.
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