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Businiess name:
Aequis An Inclusive Retreat
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Review by:
citysearch c.
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Review content:
My husband bought me 3 package treatments consisting of facial, massage, body exfoliation and pedicure each package was to be 4 hours long and cost 200.00. scheduling appointments were extremely difficult and about 4 weeks out. on my spa day there was scheduling errors and only the facial and massage was preformed. when I asked about the other services we had pre paid for I was told sorry I would have to re schedule but no time for the next month but a manager would give me a call. two days latter no call so I called the manager who was so rude and argued with me regarding what was in my package!. lucky for me my husband had printed out the package when he purchased it. I was so angry after talking to the staff I decided I would wait and cool off and call back later 3 months later I called and asked to have the gift certificates mailed to me again the phone staff was so rude. She actually tried to rip me off and only give me the services that were miss scheduled the first time (pedicure and exfoliaton) and not give me the other whole package which was purchased.
We purcharsed a 600.00 package 3 full day spa treatments once this company has money in hand they do not want to deliver on the services
I would advise anyone not to go to this establishment and certainly not to buy gift certificates because they make it impossible to use them.
Pros: Nice atmosphere
Cons: customer service and managment
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