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Businiess name:
HearingLife of Stoneham MA
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Review by:
citysearch c.
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Review content:
I never actually got to Elements. This review is about their gift card policy and customer service.
I received a gift card for a 55 minute massage at the Elements Massage studio in South Weymouth awhile back. I never seemed to get around to using the gift card and didn't really worry about it since well it's a gift card and they don't expire. Well this week I've been having muscle aches in my back so I thought, what a great time to use the gift card. I call the weymouth location and eventually find out that that location has closed. No big deal, I look at the website and find that the next closest location to me in West Newton. So I call and the girl on the phone tells me that they will not honor my gift card because it is only valid at the South Weymouth location. Well that's fine and all but it doesn't exist so that's going to be pretty hard to do. I then call another location in Stoneham. The girl on the phone tells me that it is their policy to not take gift cards from other locations and that they now have two kinds of gift cards, ones that are valid at all locations across the US and ones that are only good at specific locations. Again, helpful information but I currently own a gift card that is only valid at a closed location. She tells me that she will call her owner to see what she can do and call me back, she never calls.
I called the corporate office and spoke to a man named Kyle who was pretty rude on the phone and basically said "it is what it is".
I'm not asking for anything for free or extra. I just want my 55 minute massage that was already paid for. I understand that these are franchises but so are Dunkin Donuts and you can use their gift cards anywhere. This is a nation wide franchise. And it's not a $500 gift card, its a 55 minute massage. Seems very sad that they would rather lose a future customer and have a bad reputation than just honor a 55 minute massage. It just seems like the right thing to do to me.
I just feel like I'm being ripped off or more specifically, the person who already spent the money on the gift card has been ripped off. It almost feels like beign robbed since someone gave money and got nothing in return.
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