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They Lie To You! - Review by Shelby M | Fritts Ford

Fritts Ford


They Lie To You! 7/14/2010

I recently purchased a 2007 Ford Focus from them. In less than two weeks, the rear suspension started making a very loud squeaking sound. I took it back to them, and my HORRIBLE service adviser, Angie Schnider, told me that it was a brake line rubbing on the suspension, and that they fixed it. AS SOON AS I GOT HOME, the suspension started squeaking again. I looked under the car to find the brake line they were talking about coated in grease, which has now stained my driveway (thanks again Fritts). I took it back and went on a test drive with one of the shops foremen, who told me there was a problem with the suspension and that they would fix it. Well, TWO DAYS AND FIFTEEN MILES OF TEST DRIVES LATER (that's right15 miles), they tell me that there's no squeaking sound that anyone can find, and that they can't do anything. Every time I had to call and speak with Angie Schnider, she either wasn't there, in her office with a customer (for three hours), or didn't know the answer and had to transfer me to someone else. After going down there and letting them know what I thought about this whole situation, I tried making the rear suspension squeak, and I couldn't. So I took it home hopeful that the problem was actually fixed, and within about five hours, the suspension began to squeak again. I looked under the car to find a MASSIVE amount of WD-40 coating my rear suspension. To me, that sounds like someone heard the problem and tried to cover it up, not "we couldn't find anything wrong." Then why is the rear end of my car coated in grease? Oh, and they overcharged me by $11. I know, not alot, but still. MY FAMILY HAS PURCHASED THREE CARS FROM THEM IN THE PAST FIVE YEARS, INCLUDING A BRAND NOW COBRA. WE WILL NEVER GO BACK, AND WILL DO EVERYTHING IN OUR POWER TO KEEP PEOPLE AWAY FROM THEIR HORRIBLE SERVICE. more
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