I was completely disappointed with our experience at Eckert Hyundai. When the owner, Mark Eckert, responded to our inquiries for a new car, I was impressed. During our conversation, he went to great lengths to explain how ethical they were.
Mark sent me a quote in writing and said he would absolutely stand by it. I was ready to buy the car the next day. During my conversation with Mark, he told me the car was on order, but that if I didn't mind waiting 10 days he would have exactly what I was after at the price he quoted. All I needed to do was come in and put down a deposit.
The next day we came to the dealership ready to buy the car. Mark was there and visible in his office, but he never came out to shake my hand or introduce himself. We were put with the fleet manager. The first order of business was for the fleet manager to tell us what a disaster his daughter was. The conversation, peppered with "F" bombs went on for quite some time despite my efforts to redirect him toward selling us a car. Finally, we gave him the keys to our trade to get an appraisal. After two and a half hours, he came back saying they were unable to find the quote mark had sent me. I told him it was on a web mail account and I could produce it for him...and I did. Thirty minutes later he came out with a price that was $1100.00 higher than the quote, no appraisal and telling us this was the best he could do. Mark had left the dealership for the day at this point. It was noon on Dec. 31st.
The fleet manager told us this was not the day to be discussing a car that was not on the lot. Mark was the one who invited us in to discuss that very thing. All in all, after three hours, they totally wasted our time and did not honor their quote. I had been very concise with Mark about that quote and about the fact that it would be for a car on order. I wanted it all straight before I went in. Don't waste your time here. For all their rambling about honesty and ethics, I saw no indication of either
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