Good: Dr. Stephens is caring and kind to the pet and its owners. She has great compassion for pets and their owners. All the Drs. there are very thorough.. Bad: It is not the closest Vet to my house (and my dogs get car sick) but is worth the trip for the treatment we get.. Improvements: Cannot think of any. They come up with them without my help!. Other: I also like being able to go on line and see my pets records and make appts.. The staff is very friendly and helpful. It's a joy to take my pets there. It is a happy place with lots of smiling faces. It's almost like taking your baby to the Pediatrician!.