Okay, if you are using a cab, then you need the transportation assistance for a reason. They have great disabled access and as far as I know, still offer a token service. But just as an individual needing to use it on a couple occassions, I found my wait time to be a long time. I've had to even call back and see where the cab was because it took so long to get there. Once picked up though, the drivers are friendly and helpful. Rates aren't too bad in today's gas consuming world--I'd say it's a decent experience for the value and it gets you where you're going--just don't be in a hurry.