Yellow Cab Co

I was in Orlando for 1 day 1/26/12. After having dinner at the Florida Mall the resturant called Yellow Taxi to take us back to our hotel. After waiting 30 minutes an employee called back and was told 5 minutes. After another 15 minutes I personally called and was told by someone who said they were in dispatch that cab 373 would be there in 8 minutes. We waited still, talking to more employees who were stunned we were still there. So another 10 minutes go by and I call again. I was told by a different operator after sitting on hold for 5-6 minutes that cab 373 would be there in 7 minutes. This is complete crap. It is 11:30 at night and waiting over an hour for a cab on a Thursday night is ridiculous. I work in the taxi industry in Chicago and those drivers fight for a fare on a slow night. For a company who is a large fleet in Orlando, they really do not do a good job. During our hour wait we saw several Yellow Taxi's passing by on the near highway and roads. When I asked the dispatcher what was going on a thrid time, I was told cab 373 was not responding to the callout. Well my guess this unreliable driver must have been sleeping or not worried about making any money. I send great thanks to the mall security guard who gave us a ride to a near by bar where to my surprise called Big Apple Taxi. That driver came to pick us up with in 10 minutes of the bartender calling for us. To sum it up - Never trust a company who calls themselfs YELLOW and paint the car ORANGE. Orange for Orlando Yellow must mean CAUTION we don't care. more

Today my husband almost lose his flight , thanks to this company. He made reservations by internet the day before and they sent a text message saying that they are going to contact when they are on the way. Never contact him and when we tried to call, a friendly message answered saying that they are busy taking reservations and nobody can answer the call. NOBODY SHOWED!!! They send few messages during the day saying that they call several times. That I'm sure is no true. more

I called this company at 8:50pm in order to be at the airport around 10:00pm. After 10:30pm, I called them again and said "Nobody has picked up on the call yet". ***No taxi ever showed up, forcing me to make a change in my own travel plans costing me $$$. Note: This is the same company as "Mears"... don't be fooled by the different phone numbers. The representative made NO APOLOGY and specifically stated that they "Make NO Guarantees" that they will be able to pick you up. I had to hang up while the woman kept yelling at me on the phone. more

sad sad......when they could take advantage of prime downtown area. they are no shows. repeated calls and same song and dance. more

On the eighth day of October 2010, I made a bad decision for my family. I was on vacation with my children and wife in Orlando, Florida, and had just finished our last day adventuring around Universal Studios, when I decided to take a Yellow Cab Company taxi, instead of our usual taxi service, Gold Company (Ahmed, Mohammed, and the rest of the polite, conversational, professional and punctual family that I highly reccomend if you choose to vacation in Orlando). When we finished our laborious day walking miles around at the amusement park, we went to the taxi counter at the foot of the escalators at Universal, and were directed towards a Yellow Cab car. The worst mistake of my life. Upon entering the vehicle, the driver, whose name we were not given, looked at us very strangely. He was brusque and impolite, treating my family without respect. However, we decided to just take the car across the street to our room at Hyatt Place Universal. The driver was obviously upset that he had wasted his time driving merely across the street, about two miles, but that was a lot, when our family had been walking for hours. He ordered us to fasten our seatbelts while driving at an outrageous speed, making turns carelessly and recklessly, putting my family in danger. He nearly sped past a red light, at which point, I ordered my family to vacate the car at the intersection. A deranged man. We walked the rest of the way to the hotel. After we arrived at our hotel, quite a bit shaken, particularly my kids, to no surprise, there was my friend, Mohammed, of the Gold Cab Car Company. I will never trust my family in the hands of a Yellow Cab Company driver again. The company did little to reassure me that this would never happen to anyone else. more

I travel to orlando a lot. I usually get a car from the airport so this was my first YELLOW Cab experience. I was going to a local hotel NOT at one of the tourist area hotels. When I have used hotels it usually ran me 37.00 before tips. Yellow cab cost me 49.00 without tips. I was using a corporate credit card and he told me Yellow charged him 7.00 for me using it.. He added a 5.00 airport charge. I checked with the firm that my company uses as they took me back to the airport and was told I had been scammed. I tried to complain to Yellow and they told me very rudely that if I felt I had been that they would ONLY take it in writing and hung up on me. DON"T USE YELLOW CAB ACE is awesome. ALWAYS friendly, helpful, and HONEST Cons: Lied and Scammed me more

Mears seems to have a monopoly on airport property and Disney property for transportation in Orlando. That has bred Unbelievable inefficiency in customer service. At the airport The only company that you can go to a booth is Mears, If you want bus, taxi, and/or luxury transportation. WOW! The City of Orlando and the Orlando International airport really need to get out of bed with Mears. The worst service ever all the bad reviews and they still hold a good rating. The travel sites need to drop them ASAP. I flew in with my family 4 in total, we were tired from a 7 hour flight and just wanted to get to the hotel. I had went to a booth at the airport and asked for transportation for us. I was interrupting the female Mears employee. I think she was hoping I would walk away. I asked what’s the quickest, and easiest way to our hotel on Disney property. She tells me that I missed the bus the next one was in 1 hour. I should take a taxi or a town car. She told me to go out the door and ask the taxi starter. The starter a male also in a fowl mood he told me 4 people to Disney about $65 $70 OK I said he the assigned us a (Orange and White)Yellow Cab Company taxi. We were now 1 hour after we picked up our bags long day just got longer. I asked the driver if the estimate of $ 65-$70 was good he said yes. When we left the driver started pressing a extras button on the meter. Adding up .25 cents at a time until it was at $5.00 I ask what was that he explained that the Airport fee that Mears charges for the taxi driver to work at the airport and that and tolls was my reasonability .it took us 1 hour to the hotel. The meter was at $ 83.55 plus adding $7.50 with the extras. $ 91.05 total I said that the price quote was $ 65- $70 he said yeah that’s what we tell everybody but its always more. I said that is horrible business practice, He tells us that Mears runs the City the Airport and even Disney they do all the transportation and they are the largest company in Central Florida. They set all prices WOW! the hotel attendant removed the bags from the taxi I paid the driver $ 95.00 He had the Ball's to say tips are 20% I told him that I gave him $25 more then the quote. NEVER USE MEARS any division. We never used Mears the rest of our trip we found a great driver and company while at Epcot Center. Angelo with Excellence Transportation Group 407-408-7648 Great driver professional and we were driven around in a Black Lincoln Town Car with all the permits on the windshield.@ Great prices. We had Angelo take us everywhere and to the airport he gave me a quote price of $60 We need to be picked up at the hotel at 5:15 am(Angelo was there with a smile) Get this the airport trip was only $60 no toll fee no airport fee Total $60 what a proper business. At the curbside check in and Angelo takes all our bags and gets us a skycap to take us right in (NOW THATS SERVICE) Mears needs to learn from this guy and company. I paid him$100 because he was worth much more I hope all who read this review will use Angelo and Excellence Transportation Group. I send all my colleagues. friends and family that went to Orlando to only use Angelo and EXCELLENCE TRANSPORTATION GROUP. They all were impressed as we were THANK YOU MEARS TRANSPORTATION GROUP FOR BEING SUCH A HORRIBLE COMPANY!WE FOUND ANGELO Pros: none Cons: no customer service more

I had called the cab at 230pm after shoppin at walmart and needed a ride home I waited 2 and half hours later no cab at all I called 5 times and spoke wit a very rude and unprofessional lady who said and I quote "they will get there wen they get there" I ended up cancellin and calliin metro cab and they came in 20min 15 min b4 the estimated time and were very nice and the cabbie even got out and helped unload my bags more

I called up Yellow Cab at 4.30 PM and told them that I need a cab before 5.30 pm. They told me that the cab would arrice asap but did not give me me any estimate as to when the cab would arrive. When I called them at 5.50 pm, they told me that the cabbie had come but returned back because he never found the address. What a pathetic service !! I cancelled my call and took a friend's car to go back home. Its the worst cab service in the world !!!!!! NOT RECOMMENDED AT ALL !!!!! Cons: Worst Service !!!! Very Unprofessional !!! more

I called for pick-up on July 14... superb service starting at my front door! The driver, Emmanuel, helped me load and buckle my twins in the car. We were off. While driving, he was competant to hold a conversation. Even had some suggestions on how we could figure out what was wrong with my car. Arriving at my broken down car, he found cables to give it a jump, and even directed me to the nearest, cheapest place to pick up a battery (the husbee and I are not from here). Best customer service I've had in years! Pros: Outstanding guest relations! more

I called Yellow Cab at about 10pm one night to go to a destination about 5 miles away.I waited till 10:40 pm and I called again. The person said I was never entered into their system! They said they would send another cab-I waited till 11:10 pm and finally one of my friends decided to drive us. I will never use Yellow Cab again and will file a complaint with my local better-business bureau. Pros: NONE Cons: Never showed up more

I live by the airport and have called Yellow Cab 3 times. The first time I cancelled after waiting for an hour. The second time the cab arrived in about a half hour. The third time (and last time) I called at 3:50 pm and was told that a cab would be here shortly. At 5:30 pm I was irate and called and was told that because their dispatch was busy and they hadn't sent a cab within an hour that they went ahead and cancelled the call. Whe I asked why did they not call me I was told that they were busy and couldn't take the time to call me. Terrible customer service! Cons: Arrived 1 of 3 times more