Not only did they make an error in our taxes but they increased the preparation fee, and failed to make me aware of the change. I was offered an apology and then told it was because of the "new person." I am frustrated and appalled by the lack of care in this matter. I responsible business owner would have at least decreased the preparation fee to keep my business, since it was their lack of communication. However, that's not the case here, so we will be taking our business elsewhere next year.