Glass in the food with a side of attitude.
Went to Wren tonight with 2 of my friends for burger night. While they both got burgers that were
according to them, ""decent"", I ordered the hot shrimp dip for an appetizer and the pecan chicken for my entree. The shrimp dip arrived and while we were enjoying it, one of my friends got a mouthful of glass. It appeared a plate or serving dish had shattered and ended up in the dip before they baked it. We called the waitress Jordan over and she was mortified to say the least. She took the food away and said that she would get another one for us as well as notify the owner Annie. As the meal progressed, the new appetizer arrived and was great followed by the entrees. While the burgers arrived just like we had ordered them, the kitchen had messed up the sides of my entree. Not a big deal, keep in mind that the owner had yet to make an appearance at our table to apologize for the glass or even touch base on the subject. My order was fixed followed by many apologies from Jordan. We continued with our meal, Jordan taking very good care of us. Then the bill came. I mentioned to Jordan that I was appalled that Annie had not approached us in reference to the glass in the food. Jordan was nice enough to take the appetizer as well as the first round of drinks off our bill. Only after I had said something about Annie not coming to the table did she approach us to give us a nice dose of attitude with some half sincere apology about the glass in the food. While I have been in food and beverage for many years, finding glass in food is not a small matter. Annie explained that she was notified by the server of what had happened and that the server had ""talked to us about it"" and that she felt was sufficient. I couldn't believe it, not only had we found glass in our food but the owner decided to give us attitude when we mentioned that she had not come to the table. Way to go Annie, we are locals, not tourists. I will be more than happy to let everyone know about our experience and they way you handled it. I can tell you one thing, I will never step foot in that restaurant again, and hopefully, neither will you. But if you do, check your food and don't complaint unless you want some attitude to go with it.
more