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World Finance - 1 Reviews - 3310 E Highway 66, Gallup, NM - Mortgages & Loans Reviews - Phone (505) 726-9131

World Finance

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3310 E Highway 66
Gallup, NM 87301
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(505) 726-9131
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Mortgages & Loans

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Legal & Financial

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We are disappointed and saddened that this company is representing World Acceptance Corporation. This business is seriously lacking in professionalism and halfway decent customer...

World Finance aka World's Worst Customer Service 11/4/2010

We are disappointed and saddened that this company is representing World Acceptance Corporation. This business is seriously lacking in professionalism and halfway decent customer service. We got a call from this ""business"" on, Nov. 4th,2010, for a customer of theirs that does not live in our home. The worker who called was rude, would not identify herself, demanded that I pass a message to her customer, and hung up on me mid-conversation. This worker could have respectfully asked us to take or deliver a message for them, but she did not. She also asked if I was the mother of her customer in a rude and sarcastic tone of voice. After she hung up on me, I called them back (using caller ID) to advise to no longer call our home if they are going to be rude and she hung up again, mid-conversation. On my second and last call, her supervisor answered but refused to identify herself and repeatedly asked for my name “or she wouldn't be able to help me“. Now, why would I provide my name, if they are not going to provide theirs? I stated I was not a customer of their business and she said, “Hold On.” then handed the phone back to her worker, so I asked for her name again and she finally identified herself as ""Elaine, and my supervisor will get back to you."" and hung up on me again. At this point, I was done, I did not call back. This company has employees that seem to have more authority than their own supervisors. I can only suggest basic customer service classes and a communication course to hopefully provide these two women with some common courtesy skills and how to treat customers or potential customers they deal with on a daily basis. I don’t plan to become a customer of this business anytime soon, as I'm assuming they treat the customers they already do have, very poorly. My suggestion is for ""Elaine"" to take a basic customer service class and possibly even an anger management course. If she is unable to maintain professionalism when dealing with customers and non-customers in a small town, maybe she needs stress management too and perhaps a shrink. As for her supervisor, may I suggest another career, anything other than managerial because part of being a supervisor or manager, is dealing with people in a professional manner, and not handing the phone off to your employee to speak for you. Thank you. more
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