I strongly recommend staying away from this real-estate company. I have never had such a headache upon checking out from a rental as I did with these people. I’m surprised the word “scam artist” is not in their description. There are plenty of other wonderful real-estate agencies in HI, I recommended going with one of those.
You can pretty much kiss your security deposit away—not only will you not receive it but you will likely be billed an additional amount for some ridiculous claim. There is also list of things you must do before checking–out (but be sure to go with the folks they select because.. if not, it will not be good enough and you will be charged to do the job again):
1. Pest Treatment (if you have pets this must be done 2-- 10 days apart, even if your pets were out-side pets) – $95 a visit
2. Carpet Cleaning – $120 – $150
3. House Cleaning – $500-$600
Instead of working something out to have this done after you leave, you are required to do it while still occupying the premises making it a nightmare during move out.
Even after you do what is asked and go thru the folks they have selected, they are still not happy with the job done. Make sure you mark everything (and I mean everything) because if not you will be responsible for it at the end (this includes water spots on exterior windows, dust on water heater in garage, mud or dirt in gravel, etc…. unbelievable if you ask me).
Please be aware.