My husband and I went in looking to purchase several pieces of furniture and spend a few thousand dollars. Although Woodry's was not the cheapest on some of the items we were looking at, we were considering buying all of our pieces there. We found a lovely hutch/curio cabinet that was perfect. I had been looking all around for a hutch like this. When we inquired on it the guy gave us a price and then said, "wait a minute, let me go check on something." He came back and said he couldn't sell this item as it was defective. We asked what was wrong and he said it had something to do with the way the doors slid open. Well, we said that wasn't a big deal because my husband could fix it and we still wanted it. He said it could not be sold and they were going to send it back to the manufacturer. We asked if they would be getting more in and he said they would not be ordering this peice again. We said okay and asked who the manufacturer was. At this point he said, "I'm not going to tell you." I had thought that even if this particular item would not be available, perhaps they would have other items that I may like. I had looked EVERYWHERE for a cabinet that I liked and this was the only one I have ever seen that was perfect for me. I asked the guy if he was joking and he said no that he would not tell us who made it. So, we left and did not buy a single item. We left and went to Ashley's where we spent over $2500. And we paid less then if we would have bought at Woodry's. Only becuase Ashley price matched Furniture Outlet. I will never ever go back. Even if it means that I have to pay more some place else. But, they are not even the cheapest. Furniture Outlet has by far the best prices in town. I was not impressed with the customer service I received when I was looking at spending lots of money in this touch economy. Beware.