First, to the lady complaining about returning a consigned item: she sold you someone elses item, therefore she already credited their account. It is pretty much common semse to know that consigned items cant be returned. However, you coukd have reconsigned them and waited for them to sell.
Anyhow, on to my WONDERFUL experience about WTG, I adore the store, the childrens play area and the variety of things to choose from. I never get cash off my account, I always find something to spend it on. I have got to many consignment stores and most have gone out of business, but not WTG..... because the selection, customer service and wish books keeps us all coming back!!! The only gripe about the new HUGE location is the awful parking. I dont think I will venture to the store as much in bad weather.