I had my pool installed by them quite a while ago They did an excellent job back then. The last couple years the service has absolutely been terrible!. I'm supposedly a preferred customer since I spent $30k on my pool with them, but you can expect their work to be completed 4 to 8 weeks after promise date now. They put a new liner in last year scheduled for early May, so I didn't bother to open pool. They came a month after promise date and only after I taped a picture of the green water on their main door. Prior to that, Cathy blamed her problems on not being able to get good help,. The liner by the way is very tight in the one corner and came out of the track at the end of last summer. I notified Cathy (owner) 2 months ago - they still haven't come out to fix it. In addition, my wife told them my pump was leaking and asked them about service. They told her if it wasn't something major, it wouldn't be taken care of any time soon. Trust me, go somewhere else. I'm taking my business elsewhere (except they have to do winterization to maintain warranty) even though I get a good discount through them. My sand in the filter needs to be replaced. I am either doing it myself or finding someone else. They couldn't even give me a date on when it could be done, and with past experience - that means my pool will be green for a very long time. That should tell you something.