Wind Surf & Sail Pools Inc

Our family is new to the area so when we needed work done on our pool we looked to our neighbors for suggestions. We also went on line to check out some of the companies and were surprised to see all the negative reviews on several of the local pool stores. Most of the stores only sell products and do not do the work themselves. The quotes we received were all over the board, we decided on Wind Surf and Sail because they gave us a fair quote and did not try to get us to do more than what was needed. The liner looks beautiful and we were very happy with the follow up on how to operate the equiptment. My family enjoyed our pool for the rest of the summer and have received many compliments on the pool. They also were able to get some of the work done under warranty from the filter company which saved us money. It was work that needed to be done and they did not have to do this. We are completely content with our decession and will continue to use them. more

I found it really hard to believe ANY of these customers who have positive reviews,are REAL customers! Do your research everyone! Don't let this company take you for a fool like they did our family! Many promises, no follow though! I trusted this company, I was Promised everything would be done on time. I was Promised everything would be explained to me so I would know how to use the equipment! LIES! LIES! LIES! Please people don't be fooled! Do your research! Not the research they company wants you to see, but found some information on your own. I wish I would I have gone somewhere else. The only reason I decided to go with this company is because there pricing seemed better and the promises they made seemed much better then the other companies. Worst mistake I ever made! more

Recently we had a new liner, filter and heater installed on our inground swimming pool. We are new to the area so we asked our neighbors and checked out the internet. Have to say the company was recommended by several of neighbors, and we found out they originally built the pool. However the reviews are not great to say the least. We have not regrets, the work was done when promised and our pool looks new. All I can say is that I am glad we did not decide against them based on the reviews. There are always two sides to a story. We intend on continuing our business with them and have booked our pool closing. Unfortunately they are so booked we cant get our pool closed until middle of October. If they are so bad, why are they so busy more

DO NOT USE THIS COMPANY FOR YOUR INSTALLATION NEEDS!!!! We used this company for years for our pool needs. We decided to get a permanent above ground pool, so we went here since they were so nice on the pool accessories side of the building. We didn't realize what we were getting ourselves into when we went to the other side of the building. Promises upon promises yet no deliverance on them. They ended up ruining our pool but we didn't realize it until we went to change our screwed up liner that they put in. Hidden broken bottom plates and the wall not in its track...of course they deny its their fault even though they are the ones that did it. Selling salt water systems with pools that are not compatible and not telling them how to maintain the pool from corrosion. \r \r The co-owner, Kathy McLeod, is a joke. She can lie through her teeth like nobody's business. She tells so many lies, she can't even keep them straight! She even lies to her employees and then they end up lying to the customers for her. I really don't know how someone can sleep at night doing what she does. more

DO NOT GO WITH THIS COMPANY!!! We purchased an above ground pool last winter at their pre-sale. Everyone was very friendly and we liked the fact that it is a family-run business. HOWEVER - their communication is horrible. We did not get our pool installed until the end of June even though it was ordered the previous winter. There are now problems with the pool and they will not come to repair it. We are unable to close our pool (it is now the end of Oct) until these repairs are made and they will not return any phone calls. We are considering legal action. more

We signed our contract with Wind Surf and Sail in mid July, being told that we will be swimming by the end of August! It is now September 21st and all I have is a hole in my backyard and forms for cement work... My husband and I reminded Wind Surf and Sail that when we signed you said the work would take 5 weeks to complete from start to finish! We are now on our 12th week!!! Needless to say we are not happy with this company and I will not be recomending Wind Surf and Sail to any of my friends or family! I will update you when my backyard is finally complete :( more

I had my pool installed by them quite a while ago They did an excellent job back then. The last couple years the service has absolutely been terrible!. I'm supposedly a preferred customer since I spent $30k on my pool with them, but you can expect their work to be completed 4 to 8 weeks after promise date now. They put a new liner in last year scheduled for early May, so I didn't bother to open pool. They came a month after promise date and only after I taped a picture of the green water on their main door. Prior to that, Cathy blamed her problems on not being able to get good help,. The liner by the way is very tight in the one corner and came out of the track at the end of last summer. I notified Cathy (owner) 2 months ago - they still haven't come out to fix it. In addition, my wife told them my pump was leaking and asked them about service. They told her if it wasn't something major, it wouldn't be taken care of any time soon. Trust me, go somewhere else. I'm taking my business elsewhere (except they have to do winterization to maintain warranty) even though I get a good discount through them. My sand in the filter needs to be replaced. I am either doing it myself or finding someone else. They couldn't even give me a date on when it could be done, and with past experience - that means my pool will be green for a very long time. That should tell you something. more

Not very happy with the service I have been getting from the staff. We have not yet had our pool installed yet so I hope the install goes better then the run around I have been given so far. We have been waiting 6 weeks for our install and still pool is not in! I was told today or Friday and she would call me Wed night to let me know, go figure I never got a call and no one showed up today. We went with them after meeting Terri when he came out to give us a quote for an inground. We decided on an above ground so went to the store to order it. since then very disappointed. The staff in the store are nothing like Terri. more

Purchased an overstock Hot Tub Cover sight-unseen. Was told it was 84"" x 84"" square and sent a friend who lives close to the store to pick it up for me, since it was an hour away from my home. When I went to my friends the following weekend, I noticed the Cover had 21"" Cut corners. Not square as described. I called and the girl who helped me was ""back to school"". The gal I spoke to talked to the manager and she came back and said ""sorry, all sales are final"". My friend said ""they are good people"", so I was surprised that they did not give me a refund. I did not make a fuss. Just said, ""make sure people represent the product properly"". They are very nice people, however. So now I have an old broken Hot Tub Cover and a brand new cover that doesn't fit. Will sell it for $99 to anyone who need it!! more

We had our pool installed with another company in the areaand have waited for service call and even warranty work But when I call Wind Surf & Sail they are very knowegeable and have fixed the problem right away. Now I call them 1st Pros: Pool Pros more

We have moved all of our pool servicing to them. We also had them convert our pool salt water. A great experience. We'll continue to do business with them. Pros: Very Repsonsive more