I am a pretty strong Starbuck's fan, so to get me to switch was tough. My experience here has always been good. The staff is always friendly, and ask's about your day. They have punch cards for regulars, and have double punch days as well. They also have great coffee alternatives. I drink sugar free products, and enjoy the sugar free white chocolate powder that they use. They also have sugar free orange creamsicles. Granitas also available as well as cookies and standard quick grab and go goodies. They have a location next to Tacoma Community College as well, but my experience there has been hit and miss, but the coffee is still great.