I felt I got nickel and dimed. Apparently the clock started a half hour before the scheduled time and ended a half hour after the guys finished, so that right there added an hour to the bill; it would have been nice to have been told this during scheduling. I also wasn't told I would have to pay for the plastic wrap which was itemized on the bill. There were smaller items that were left in some rooms and in the garage that either could have easily been placed in the truck or left behind for us to transport (which I told the guys), but they chose to spend time packing those items into boxes, which I wasn't informed beforehand that I would have to pay for if I kept them, so then the time had to be taken to unpack those boxes upon delivery so I wouldn't be charged $10/each for them; but that took up more time. The total amount of time ended up being TWICE what I was expecting based on the length of time it took this company to move some friends.\r
The two man crew did hustle most of the time and were very friendly. They appeared to take pride in their work and tried their hardest to do it right. Only minor damage to a trim piece at the old house and some scuffed up freshly painted door trim on the new house. When going to the new house, they apparently put in the wrong address into their navigation, so what should have been a 5 minute drive ended up being well over 30 minutes. Most items were moved without damage, however; quite a few boxes, storage containers, and a filing cabinet full of papers were turned upside down; even though there is no monetary damage, it's just a time consuming mess to take care of. I also noticed a lack of attention given to placing heavy items under lighter ones; I found quite a few very heavy boxes/containers on top of much lighter ones. Luckily the boxes that were crushed only had clothes in them so nothing was damaged that I have noticed.