I called Dr Wheeler's office prior to making an appointment to confirm that they accept my dental insurance plan. Over the phone Dr Wheeler's office informed me that my insurance is accepted at their office. After hearing this, I proceeded to make an appointment. Once I got to Dr Wheeler's office, the office staff made a copy of my insurance card while i waited to be called back for my dental exam. I waited for about 15 to 20 min and was then called back. I had a routine exam as well as x-rays completed. After the exam and x-rays, I went to the front desk to schedule an appointment for a cleaning and to have the required work done on my teeth. At that point the office manager informed me that they in fact do not take my insurance and that I was to pay for the exam and x-rays out of pocket!!!
After complaining that I was told my insurance would be accepted and that if they failed to run my insurance card to "double check" while I was waiting to be called back it was their problem, Dr Wheeler and the office manager waived the exam fee but still charged me $200+ for the x-rays. When demanding a refund of the $200+ dollars that was charged to me, the office staff ignored the complaint and told me to come back for a cleaning and to have the needed work done anyway since they offer financing instead. (Hello.... thats why i pay for the insurance. So that I dont have to finance anything). Needless to say, further calls to Dr. Wheeler's office were not returned. needless to say, I will be filing an ethics complaint with the Arizona State Board Of Dental Examiners.
I definitely will not be recommending Dr Wheeler to any of my friends or family members. Think twice before going here!!