One of my tires had a nail in it. So, I went in to have it repaired. They ended up damaging the tire where it needed the repair (they said that when they were preparing the tire they took off too much of the rubber where the sealer would be). They apologized for the inconvenience and gave me a new tire free of charge. On top of that, I didn't have to pay for the repair. It was a little inconvenient because they had to order the tire, but everything turned out great. Now that's customer service for you.