I have delt with this shop several times. I bought my extended warranty for my gsxr last year. So far every department in the shop has horrible customer service. The sales department is full of tools who brag about how fast they drive in traffic and stories of their glory days racing on some sh!t circuit. The shop must hire the mentally challenged ( which I always support this type of charity) its not so great for working on bikes in a timely fashion. I have been waiting 3 wks for a butterfly valve to be replaced with no result as of yet. I have called at least 6 times for updates with only one call back. The last time I called and complained no one called with an updated ,they said they wrote down the wrong phone number (this was after my one call back I received). All i can say is go to Donaldsons cycles and support them or drive to Illinois to save the frustration.
Pros: nice selection
Cons: high pressure sales, most employees are tools, shop service takes way too long