I've been a patient since 2013. In that time, my doctors have turned over twice. I saw Dr Matut (who left), then Dr Nicole Underwood (who also left) and then finally Dr. Margaret Durante. In the past, I have received a Skyla IUD. This time around, I was told the practice does not participate in a "buy and bill" method in which the practice purchases the device and bills the insurance company. This was obviously not the case in 2014. When I called my insurance to inquire, I learned West Care Medical is contracted with EmblemHealth for this "buy and bill" program. West Care Medical is in direct violation of that agreement and has lied to me repeatedly that they are not. I have reported this West Care Medical to my insurance company to take action. I have been a loyal patient, even after all of the turnover, for the last 4 years. This blatant disregard for patients by NOT honoring their agreements and LYING to patients is completely unacceptable. I do not recommend this practice, so please beware before booking an appointment there.