Horrible, that's how I would rate their customer service and professionalism. I ordered flowers for my Mom's birthday early in the day. After talking with my Mom in the early evening, she had not received her flowers. I called Wayside. They said, " we called her twice. She didn't answer, so we didn't deliver." Wayside didn't even attempt to deliver them. I assured Wayside that she was home and asked them to deliver them (4:53 pm). They told me no, that they would deliver them in the morning. It wasn't Valentines day or anything. They could have delivered them. But they didn't, which I think is a horrible, unacceptable way to treat a customer. In my opinion, they lacked the decency, intelligence,or basic courtesy to call me to let me know that they were having issues. I've order a ton of flowers from respectable florists, and I've never heard of such a ridiculous policy of calling the customer BEFORE delivery. I asked the manager "Doesn't calling before you deliver ruin the element of surprise?" He replied, "they get a surprise phone call." Seriously? Considering this, I think EVERYONE should avoid this place. Imagine trying to surprise your wife on Valentines or anniversary? If they would've told me their call-before-delivery policy up front, I wouldn't have ordered because I wanted to surprise her with a delivery. What makes matters worse, my mother is suffering from a terminal illness and she might not have another birthday.