I don't think we will ever buy another vehicle at Waxahachie Ford. The simple reason is their service department. We bought our new escape in April of 2018. We have since had four dealings with the service department< three of which have been negative. The final straw was today, after making a 10:30 appt to have the oil changed. I showed up a bout five minutes early and was told the wait would be one and a half to a two hour wait. I asked what the point of making an appt was if it would take that long. They couldn't give me a good answer and replied that its busy on Fridays. We got coupons for free oil changes for a couple of years, I would rather pay for them than deal with their deceitfulness.
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